Our customer support representatives are NOT trained in the technical aspects of credit. They are only authorized to answer questions about billing, product delivery, shipments, and similar issues, but are not trained or authorized under company policy to talk about credit-related items. Our customer service reps do NOT give credit advice or support. If you can't find what you are looking for please try the Members-Only Forum. All specific credit repair questions can be viewed and/or asked there. If you need to reset your password or you need to renew your membership please submit a support ticket. Customer Service is able to help with ONLY those matters.